> For the complete documentation index, see [llms.txt](https://gunz.gitbook.io/gunz-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gunz.gitbook.io/gunz-guide/getting-started/troubleshooting/game-lags-crashes.md).

# Game Lags/Crashes

## <mark style="color:yellow;">If GUNZ lags/crashes/freezes during gameplay, follow the steps below to fix these issues.</mark>

* Locate your GUNZ files/folder, usually located at :

<mark style="color:yellow;">`C:\Program Files (x86)\GG\GUNZ`</mark>

* Right-click on the “gunz” application and hit “properties” as shown below.\ <br>

  <figure><img src="/files/WX8zatX7PmHJcHKGp4yR" alt=""><figcaption></figcaption></figure>
* Proceed to the “Compatibility” tab.

<figure><img src="/files/nOxMTyrpXsgIaItCpKGK" alt=""><figcaption></figcaption></figure>

* Select “Run this program in compatibility mode”.

<figure><img src="/files/1Tst4RxRe1fx79T2c1Os" alt=""><figcaption></figcaption></figure>

* Select “Windows XP, Service Pack 3 from the drop down menu.

<figure><img src="/files/LDA2C1uGkgUbsaMNOF2S" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/yKgMvqM49io83uUvYUBZ" alt=""><figcaption></figcaption></figure>

#### Also, ensure you check the following two options(as seen below):

“Disable full-screen optimisations”

“Run this program as administrator”

<figure><img src="/files/NPK2i9JoGYLs9nkmql4d" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:** it may also be worth trying to check “use legacy ICC colour management” option if this does not work.
{% endhint %}

<figure><img src="/files/ybAX8Uktcz9QEXjgz1be" alt=""><figcaption></figcaption></figure>

* Repeat the exact same steps above with the “launcher” application, as seen below:

<figure><img src="/files/uAINk2KHCrSzjRA4njyx" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/UKrkbWWDq0I5Wp4Ovpgw" alt=""><figcaption></figcaption></figure>

* Hit "Apply" and OK.


---

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